WELCOME TO THE TEAMCARD LOYALTY SCHEME
What is www.teamcard.co.uk?
This is the official TeamCard website where you can find special club offers – many of which are exclusive to TeamCard holders. Register your TeamCard at www.teamcard.co.uk, set up your account and view all TeamCard related activity, such as your points balance, TeamCard purchase history, match and event attendance, as well and tickets and entitlement not yet used.
The TeamCard Loyalty Scheme gives you, as a MFC TeamCard holder, the opportunity to collect TeamCard points at specific locations within the Den Stadium. You can then redeem these TeamCard points at MFC in the club shop and the ticket and membership office to cut the cost of supporting your club.
To help you understand how you can benefit from the TeamCard Loyalty Scheme and how it works, we’ve provided you with answers to some frequently asked questions. We’ll keep you up to date with where you can use your TeamCard and keep you posted on special offers. Watch out for news here on the website and in the Matchday Programme.
Can I collect TeamCard Points in the Den Stadium?
Yes, you will be awarded 5 TeamCard points per pound spent for all purchases through the Club shop.
What is the value of a TeamCard Point?
Every point collected is equivalent in value to 1p. Therefore 100 TeamCard Points equals £1.00 for you to redeem on various products at Millwall Football Club.
Where can I redeem my TeamCard Points?
Millwall TeamCard points can be redeemed against the purchase of merchandise in the Millwall Football Club shop at the Den Stadium * and against season tickets purchased at the Ticket and Membership Office.
How do I redeem my TeamCard Points?
Simply present your MFC TeamCard when making a purchase at any of the above club locations. You will be issued with a receipt detailing the points redeemed on your purchase and the new balance of points on your card.
When redeeming TeamCard points, can points also be collected?
No. TeamCard points can only be awarded for purchases made using traditional methods of payment (e.g. cash, cheque, credit/debit card)
Is there an expiry date on my TeamCard Points?
TeamCard points remain valid until 1st January following the season in which they were collected. For Example: season 2014/15 cards, points will expire 1st of January 2016. Please note the TeamCard Points may not be transferred from an expired MFC TeamCard to a subsequent MFC TeamCard and points should therefore be redeemed before expiry.
What should I do if my TeamCard is lost or stolen?
Please call 0207 740 0507 immediately and report the loss or theft. Your card will then be cancelled and if found it will be useless. A replacement MFC TeamCard will then be issued for an administration fee of £5.00. Any points from your previous card that have not expired will be transferred to your new TeamCard.
Who do I call if I have any queries regarding the TeamCard scheme?
Please call 0207 740 0507 and your call will be directed to the correct department.